If you experience problems while using ZEP, please follow the steps below.

✔️ Refresh the ZEP page.

✔️ Close unnecessary programs and browser tabs.

✔️ Update your browser to the latest version.

✔️ Check your internet speed and ensure that it's stable.

✔️ Check your firewall and network settings.

High CPU Usage and System Overheating

✔️ Close unnecessary programs and browser tabs.

✔️ Turn on the hardware acceleration feature.

• In Chrome, open Settings, go to System, and toggle on the "Use hardware acceleration when available" option.

Video/Audio/Screen Sharing

✔️ Check the permission settings of your browser and/or OS.

✔️ Close other programs that are using the camera or microphone.

✔️ Check your system settings by OS.

Share Screen Troubleshooting Guide

Infinite Loading

✔️ Check ZEP's official notice to see if there is a known issue affecting the service.